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We Will Host Your Website Too!

  • .COM
  • .NET
  • .ORG
  • .CO

View Our Simple "How-To" Video Tech Support

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Frequently Asked Questions

We will send you your admin credentials via email or text after your site is launched on one of our secured AWS servers.

Yes, your website will be updated automatically and we will provide your site maintenance service with all plans.

Your website comes with our standard FREE hosting plan. However, if your traffic exceed our preset limit, you may choose to pay a small increase based on your traffic volume.

Yes, your site comes with a free SSL certificate. You may choose to upgrade your encryption level by paying for a small monthly fee.

Yes of course! We can export your old inventory if your old system are Windows based. For cloud base POS you may need to contact their tech support.

We offer free support to our SimplePOS system, as well as limited support on all our Online Store POS systems.

Terminal support are always free for all merchants processing through our plans.

Yes you can! Choosing to lease your equipments instead of buying can be financially rewarding. You may claim 100% the total cost of leasing for the full lease term in your first year.

Take into consideration your annual tax, having your equipments lease might save you a lot more!

We offers FREE onsite installation for NYC merchants.

For non NYC merchants, we provide FREE over the phone setup support and video instruction as well as live video chat to help you setup your equipments correctly.

Simple Process IT Managed Services

DEVICE SUPPORT PLANS (0-10 DEVICES)

Services Included

  • Remote support during regular or specified business hours (M-F 9am to 5pm)
  • Remote Support 24/7/365
  • On Site support during regular or specified business hours (M-F 9am to 5pm)
  • On Site Support 24/7/365
  • Proactive Monitoring & Maintenance (Includes Updates & Antivirus)
  • Support Response Time
  • Pricing per month (per Device 0-10)** COMPUTER
  • Pricing per month (per Device 0-10)** SERVER
  • Pricing per month (per Device) TABLET

BASIC SUPPORT

  • A La Carte Hourly Rate
  • A La Carte Hourly Rate
  • A La Carte Hourly Rate
  • 4 Hours
  • $35

  • $50

  • $15

SUPPORT

  • A La Carte Hourly Rate
  • 2 Hours
  • $50

  • $75

  • $20

TOTAL SUPPORT

  • 2 Hours
  • $75

  • $100

  • $25

  • A La Carte Hourly *
    Regular Business Hours
    M-F 9:00AM to 5:00PM
  • A La Carte Hourly *
    24 / 7 / 365


BASIC SUPPORT

  • $160/hour

  • $200/hour

SUPPORT

  • $125/hour

  • $200/hour

TOTAL SUPPORT

  • $100/hour

  • $150/hour

NETWORK SUPPORT PLANS

Services Included

  • Remote support during regular or specified business hours (M-F 9am to 5pm)
  • Remote Support 24/7/365
  • On Site support during regular or specified business hours (M-F 9am to 5pm)
  • On Site Support 24/7/365
  • Proactive Monitoring & Maintenance
  • Support Response Time
  • Pricing per month includes Firewall / Gateway, 1 Core Switch, 2 WIFI APs
  • Additional Network Devices

BASIC SUPPORT

  • A La Carte Hourly Rate
  • A La Carte Hourly Rate
  • A La Carte Hourly Rate
  • 4 Hours
  • $250

  • See Agent

SUPPORT

  • A La Carte Hourly Rate
  • 2 Hours
  • $300

  • See Agent

TOTAL SUPPORT

  • 2 Hours
  • $350

  • See Agent

  • A La Carte Hourly *
    Regular Business Hours
    M-F 9:00AM to 5:00PM
  • A La Carte Hourly *
    24 / 7 / 365


BASIC SUPPORT

  • $160/hour

  • $200/hour

SUPPORT

  • $125/hour

  • $200/hour

TOTAL SUPPORT

  • $100/hour

  • $150/hour

Make ITOUR Problem,Not Yours!

  • 24 / 7 / 365 New York City & Manhattan Based IT Company
  • Enterprise & Cloud Service
  • Home & Business Managed IT Services
  • Remote Help Desk, Monitoring & On-Site Tech Support & IT Consulting
  • Managed Hospitality IT & Technology Services: Restaurant / Hotel / Nightclub Point of Sale POS Support & Tech Support

"We focus on technology, so you can focus on your business."
Sumeet
Simple Process Strategic IT Partner

We offer awesome supports

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